Chatbots – Do they have a place in Customer Service? By Mark Cahill on October 27, 2020 Home › Forums › MarTech › Chatbots – Do they have a place in Customer Service? This topic contains 0 replies, has 1 voice, and was last updated by Mark Cahill 2 years, 5 months ago. Author Posts May 4, 2018 at 8:59 pm #190 Mark CahillKeymaster This is the chat thread for the article “The Argument Against Chatbots.” It’s my position that using a chatbot may free up CS reps, but it wastes an important point of contact with the customer. After all, should not CS reps also wear marketing hats? What are your thoughts? Author Posts You must be logged in to reply to this topic.