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Chatbots – Do they have a place in Customer Service?

Home Forums MarTech Chatbots – Do they have a place in Customer Service?

This topic contains 0 replies, has 1 voice, and was last updated by Mark Cahill Mark Cahill 8 months, 3 weeks ago.

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    Mark Cahill
    Mark Cahill
    Keymaster

    This is the chat thread for the article “The Argument Against Chatbots.”

    It’s my position that using a chatbot may free up CS reps, but it wastes an important point of contact with the customer. After all, should not CS reps also wear marketing hats?

    What are your thoughts?

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